Refund Policy

Our refund policy outlines the terms and conditions for refunds on SMMPanelAdvisor platform services. Please read this policy carefully to understand your rights and our obligations regarding refunds.

Last Updated: December 10, 2025

Important Notice

Third-Party Services Disclaimer

SMMPanelAdvisor is an independent evaluation and review platform. We do not sell, resell, or provide SMM panels, proxy services, captcha solvers, anti-detect browsers, or social media accounts. We only provide reviews, comparisons, and recommendations for these services.

This refund policy applies exclusively to:

•Premium membership subscriptions on SMMPanelAdvisor platform
•Featured listing or advertising services purchased directly from SMMPanelAdvisor
•Any other paid services or products offered directly by SMMPanelAdvisor

For refunds related to SMM panels, proxy providers, or other third-party services we review, you must contact those service providers directly. We cannot process refunds for services we do not provide.

Refund Eligibility

You may be eligible for a refund under the following conditions:

Service Not Delivered

If you paid for a service (such as premium membership or featured listing) and we failed to provide access or deliver the service within the promised timeframe.

Timeframe: Request within 7 days of payment

Technical Issues on Our End

If persistent technical problems on our platform prevent you from using the service you paid for, and we are unable to resolve the issue within a reasonable timeframe (48 hours).

Timeframe: Request within 14 days of issue report

Duplicate or Unauthorized Charges

If you were charged multiple times for the same purchase, or if there was an unauthorized charge to your payment method.

Timeframe: Request within 30 days of charge

Early Subscription Cancellation

For monthly subscriptions, you may request a prorated refund if you cancel within the first 7 days of your billing cycle and have used less than 20% of the service features.

Timeframe: Request within 7 days of billing cycle start

Service Misrepresentation

If the service you purchased differs significantly from what was advertised or described on our platform, and we cannot make the necessary corrections.

Timeframe: Request within 14 days of purchase

Non-Refundable Items

The following items and circumstances are not eligible for refunds:

Used or Partially Used Services

If you have actively used the service (premium features, data access, API calls) beyond the trial or grace period, refunds will not be provided except in cases of technical failure on our part.

Digital Advertising Services

Once advertising banners, campaigns, or promotional assets are activated, they become non-refundable. This includes any ads launched, budgets spent, or creatives deployed across third-party platforms. All purchases should be reviewed carefully before activation, as completed or delivered ad services cannot be reversed or refunded.

Change of Mind

Refunds are not provided simply because you changed your mind about the purchase or no longer need the service (except during the 7-day early cancellation period for subscriptions).

Third-Party Service Issues

Issues with SMM panels, proxy providers, captcha solvers, or other third-party services that we review. You must contact those providers directly for refunds.

Promotional or Discounted Purchases

Services purchased at promotional prices, with discount codes, or during special sales are generally non-refundable unless there is a technical issue or service failure.

Account Suspension or Termination

If your account is suspended or terminated due to violation of our Terms of Service, no refund will be provided for any remaining subscription period or unused credits.

Expired Services

Refund requests made after the service period has already expired or concluded will not be considered.

How to Request a Refund

To request a refund, please follow these steps:

Contact Our Support Team

Send an email to [email protected] with the subject line "Refund Request - [Your Order ID]"

Provide Required Information

Include the following details in your refund request:

• Your account email address
• Order ID or transaction reference number
• Date of purchase
• Service or product purchased
• Reason for refund request
• Any supporting documentation (screenshots, error messages, etc.)

Wait for Review

Our team will review your request within 2-3 business days. We may contact you for additional information or clarification if needed.

Receive Decision

You will receive an email notification with our decision. If approved, your refund will be processed according to the timeline outlined in the "Refund Processing Time" section below.

Alternative Contact Methods

• Email: [email protected]
• Phone: +49 (160) 922 79 618 (Available on our website during business hours)

Refund Processing Time

Once your refund request is approved, processing times vary depending on the payment method:

Refund Timeline by Payment Method

Credit/Debit Card

Visa, Mastercard, American Express

5-10 business days

PayPal

PayPal account

3-5 business days

Bank Transfer

Direct bank deposit

7-14 business days

Cryptocurrency

Bitcoin, Ethereum, etc.

1-3 business days

Important Notes

• Processing times start from the date of refund approval, not the date of request
• Bank processing times may vary and are beyond our control
• You will receive a confirmation email once the refund has been initiated
• If you don't receive your refund within the stated timeframe, contact your bank or payment provider

Partial Refunds

In certain circumstances, we may issue partial refunds based on service usage, time elapsed, or the nature of the issue.

Prorated Subscription Refunds

If you cancel your subscription mid-cycle and are eligible for a refund, we will calculate a prorated amount based on:

• Number of days remaining in your billing cycle
• Percentage of features/services used
• Any applicable processing fees

Example Calculation

Monthly subscription: $50

Cancellation after 10 days (20 days remaining)

Usage: Less than 20% of monthly quota

Prorated refund: $33.33 (20 days / 30 days × $50)

Chargebacks and Disputes

Contact Us First

Before initiating a chargeback with your bank or credit card company, please contact us directly to resolve the issue. Most problems can be resolved quickly through our support team, and chargebacks can result in additional fees and account restrictions.

Chargeback Policy

• We will contest illegitimate or fraudulent chargebacks
• Accounts with chargebacks may be suspended pending investigation
• Chargeback fees ($15-25) may be added to your account
• Multiple chargebacks may result in permanent account termination

Legitimate Dispute Resolution

If you have a legitimate dispute that cannot be resolved through our refund process:

1. Document all communication with our support team
2. Escalate to our management team at [email protected]
3. Allow 5-7 business days for management review
4. Consider mediation or arbitration before chargeback

Subscription Cancellations

Understanding how subscription cancellations work:

Immediate Cancellation

You can cancel your subscription at any time through your account settings. Upon cancellation:

• Your subscription remains active until the end of the current billing period
• You will not be charged for the next billing cycle
• You retain access to premium features until the period ends
• No automatic refund is provided (unless within 7-day grace period)

Grace Period (First 7 Days)

If you cancel within 7 days of starting a new subscription:

• You may request a prorated refund
• Usage must be less than 20% of monthly quota
• Refund excludes payment processing fees
• Contact support to initiate the refund process

Reactivation

Canceled subscriptions can be reactivated at any time. You will be charged for a new billing cycle upon reactivation, and previous subscription benefits will be restored.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website.

How We Notify You

• Update the "Last Updated" date at the top of this page
• Post a notice on our website homepage
• Send email notifications for significant changes
• Display in-app notifications for active users

Continued use of our services after policy changes constitutes acceptance of the updated terms. We encourage you to review this policy periodically.

Contact Us About Refunds

If you have questions about our refund policy or need assistance with a refund request, please contact us:

Refund Support

Email:[email protected]

Phone Number:+49 (160) 922 79 618

Response Times

Email requests: 24-48 hours

Phone inquiries: Immediate

Refund review: 2-3 business days

Dispute escalation: 5-7 business days

Need Help With a Refund?

Our support team is here to help you through the refund process. We're committed to resolving issues fairly and quickly.

This refund policy applies to services purchased directly from SMMPanelAdvisor. For third-party service refunds, please contact the respective service provider.